Privacy Policy
At VirtuLenz, we are committed to protecting your privacy and ensuring that your personal information is handled with care and transparency. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when using our website, booking services, or interacting with us through any digital or offline channel.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
Information you voluntarily provide when contacting us or booking services, including:
Name
Email address
Phone number
Property address
Company name (if applicable)
Payment information (processed securely through third-party providers)
1.2 Usage & Technical Information
When you visit our website, we may collect:
IP address
Browser type
Device information
Pages viewed
Referring website
General analytics data
This information helps us improve the website and user experience.
1.3 Media & Property Data
If you book a service, we may collect:
Property square footage
Listing details
Access notes provided by the client
Photos, videos, floorplans, 3D tours, and drone imagery captured during the project
2. How We Use Your Information
We use collected information to:
Deliver the services you request
Communicate about appointments, updates, and final deliverables
Send invoices and process payments
Improve our website, marketing, and service quality
Respond to inquiries or customer support requests
Maintain internal business records
Comply with legal obligations
We do not sell your personal information to third parties.
3. How We Share Your Information
We may share your information with:
Trusted service providers (e.g., payment processors, tour hosting platforms)
Third-party platforms used to deliver services (Matterport, iGUIDE, Dropbox, Google Drive, etc.)
Marketing or website analytics tools
Legal authorities when required by law
All third parties are obligated to protect your information and use it solely for providing services on our behalf.
4. Cookies & Tracking Technologies
Our website may use cookies, pixels, or similar technologies to:
Improve user experience
Analyze website traffic
Personalize content or ads (if applicable)
You can disable cookies through your browser settings at any time.
5. Data Security
We take reasonable measures to protect your information, including:
Encrypted payment processing
Secured hosting environments
Controlled access to stored data
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal and project-related information only as long as necessary to:
Provide services
Maintain records for legal, financial, or operational purposes
Support your future media download requests
You may request deletion of your data at any time (subject to certain legal obligations).
7. Your Rights
Depending on your location, you may have rights such as:
Access to the information we hold about you
Request correction of inaccurate details
Request deletion of your information
Opt out of marketing communications
To exercise any rights, please contact us using the information below.
8. Third-Party Links
Our website may link to third-party tools, platforms, or websites. We are not responsible for the privacy practices of those sites. We recommend reviewing their privacy policies separately.
9. Children’s Privacy
Our services are not intended for individuals under 18 years old. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy occasionally. The “Last Updated” date will reflect the most recent revision. Continued use of our website or services means you accept any changes.
11. Contact Us
For questions, concerns, or requests regarding this Privacy Policy, please contact:
VirtuLenz Real Estate Media
Email: info@virtulenz.com
Phone: 916-813-9694
Website: www.virtulenz.com